Activity Booking App

Activity Booking App2025-05-21T10:59:35+01:00
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We are pleased to announce that our activity booking platform is now up and running! All guests will be able to prebook our resort activities and facilities prior to arrival, helping you plan your stay before you arrive.

How does it work?

  1. The lead booker of your group will receive a notification to download our app, or use our desktop booking platform 2 weeks before arrival. (Access is by email invitation only).

  2. The lead booker must create an account.

  3. They will then add the details of each individual in the group.
    (At this point the lead booker can choose to either book all activities themselves, or send each group member an invitation to download the app and book their own).

  4. Simply browse through the activities available, confirm your activity choices & pay any applicable charges.

Frequently Asked Questions

Please check below for solutions to some of our most commonly asked questions.

Our video help guides are also a great place to start, if you are using our activity platform for the first time.

When will I get my invite?2025-05-21T09:23:35+01:00

Invites will be sent out 2 weeks prior to your arrival date.

How do I use the APP?2025-05-21T09:48:33+01:00

The App is easy to set up for registration but should you need additional support please see our help video guides.

I have received the invite but my link isn’t working2025-05-21T09:49:20+01:00

Please contact the Resorts and we will arrange to re-send you the link.

It won’t accept my password2025-05-21T11:34:04+01:00

Just follow the link and register your password – reference number and email address will automatically be entered for the Lead Booker (person who made the booking). If you have any issues, please contact the Resorts

How far in advance can we book activities?2025-05-21T09:50:55+01:00

The activity plan will be released for up to 2 weeks at a time. Once the Programme has been uploaded to the App you are able to book.

I can only book activities for the first few days of my stay – I am unable to book activities for days at the end of my stay2025-05-21T09:51:27+01:00

This means the programme for these days has not yet been released. Keep an eye on your App to see when these dates have been introduced.

What happens if the Lead Booker Cancels – how do I register?2025-05-21T11:37:00+01:00

If this is the case please contact the Resorts so that we can get everyone within the party the information they require to register themselves. You will not be able to see a group planner of what everyone else has booked if this is how the registration is done.

The number of adults is wrong2025-05-21T10:02:20+01:00

Please remember that the Lead Booker (person who made the group booking) will be listed as the ‘Lead Booker’ AND will have their details listed within the ‘Guests’ section.

For example, for a group of 4 people there will be the Lead Booker at the top and 4 sets of details below, including the Lead Booker.

I am not able to book all the activities – are some things only booked when at the resorts e.g. darts?2025-05-21T10:04:44+01:00
  • Darts will need booking at the Ashbury but not the Manor.
  • You don’t need to book skittles or adventure golf.
  • Ten Pin is still booked at the Activity desk.
How are age related activities shown?2025-05-21T10:05:19+01:00

See description on each of the specific activities within the App, especially the crafts.

How can I book activities if I don’t have access to the App either online or mobile phone?2025-05-21T10:10:09+01:00

Visit the Activity desk on arrival and they will assist in registering you on our Digital Viewing Station so that you can book activities.

What happens if an activity session is cancelled whilst at the Resorts?2025-05-21T10:10:33+01:00

If an activity is cancelled all guests who have booked onto the session will be notified immediately by email.

What if I can’t see time-slots for a facility or activity?2025-05-21T10:11:35+01:00
  • This could mean that all slots have already been booked and are unavailable.
  • It could also mean that you already have an activity or facility booked for the same time.
I can’t cancel an activity2025-05-21T10:12:26+01:00
  • You are unable to cancel activities within 90 minutes of the session start time.
  • In addition, you will be unable to book a different activity for that time slot.
What if I book a chargeable activity but cancel it. How will I get any payments back?2025-05-21T10:14:04+01:00
  • If you cancel a booking after making payment it can be used against other chargeable activities.
  • If you do not book any further chargeable activities any outstanding money held in your wallet will be refunded 2 days after your departure from the Resorts.
I am coming as part of a group but have not received an email with the link.2025-05-21T10:14:38+01:00
  • Contact your Lead Booker to ensure they have submitted your contact details.
  • Check your spam folder
I have not received any activity confirmation or cancellation emails2025-05-21T10:15:02+01:00
  • Check your spam folder and mark as ‘not spam’
What if I change the name of a guest within my party?2025-05-21T10:15:49+01:00
  • You can update details in the App by clicking on ‘My Party’
  • Revoke that person’s permissions
  • Edit with new details – save the changes
  • Send link

For more help please email: manorashburyapp@manorashbury.co.uk

Why do we charge for some activities?

Our mission is for you to have the best possible break when you stay with us. This means having skilled tutors and the best possible facilities and equipment. Over recent years, we have absorbed the rising costs of these offerings. However, to continue providing you with the exceptional service you expect, we have had to make the difficult decision to charge for SOME activities and facilities.

The vast majority of our facilities still incur NO CHARGES, and those that do will generally range from £1 – £5.
(Please follow the link below to see what is included).

Your understanding is greatly appreciated, and we hope you enjoy the long-term benefits that this will have on your time with us.

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