FAQs Archive - Manor & Ashbury Resorts

Q: What if I change the name of a guest within my party?

You can update details in the App by clicking on ‘My Party’ Revoke that person’s permissions Edit with new details – save the changes Send link

Q: What if I book a chargeable activity but cancel it. How will I get any payments back?

If you cancel a booking after making payment it can be used against other chargeable activities. If you do not book any further chargeable activities any outstanding money held in your wallet will be refunded 2 days after your departure from the Resorts.

Q: I can't cancel an activity

You are unable to cancel activities within 90 minutes of the session start time. In addition, you will be unable to book a different activity for that time slot.

Q: What if I can’t see time-slots for a facility or activity?

This could mean that all slots have already been booked and are unavailable. It could also mean that you already have an activity or facility booked for the same time.

Q: What happens if an activity session is cancelled whilst at the Resorts?

If an activity is cancelled all guests who have booked onto the session will be notified immediately by email.

Q: How can I book activities if I don’t have access to the App either online or mobile phone?

Visit the Activity desk on arrival and they will assist in registering you on our Digital Viewing Station so that you can book activities.

Q: I am not able to book all the activities – are some things only booked when at the resorts e.g. darts?

Darts will need booking at the Ashbury but not the Manor. You don’t need to book skittles or adventure golf. Ten Pin is still booked at the Activity desk.