For the convenience of other guests, pets are not allowed at either resort (with the exception of guide dogs, hearing dogs and assistance dogs). Please advise us before you book. Any guest found to have brought a pet with them will be asked to remove them from the premises immediately, at their own cost.
We provide towels and bed linen in all our accommodation. Swimming towels are available from reception/spa reception for a £2 hire charge and £5 deposit.
You can hire a selection of rackets/balls from reception for a returnable deposit. Hire charges apply for some equipment – please check individual sports pages.
None of our rooms are deluxe but all are en-suite with bath or shower, TV, tea/coffee facilities, telephone and safe (free of charge – deposit required). All bedrooms also have access to free Wi-Fi.
The rooms do not have ironing facilities however you can hire an iron and board from reception for a £10 deposit.
All breaks are on a Full Board basis, meaning that all meals are included from check-in to check-out.
- Evening meal on arrival day
- Breakfast, lunch and evening meal on your staying days
- Breakfast on departure day
You are welcome to lunch on arrival and departure day, however this is charged separately. Please note that lunches pre-ordered through our online booking system are non-refundable.
All meals are served from our hot and cold buffets. High Tea for young children is available between 5.00pm and 5.15pm (this must be preordered from reception – please ask on arrival). A dedicated children’s buffet is available from 6.00pm in school holidays.
Peak periods, such as school holidays, tables will be allocated for groups of 6 or more only at the Manor Resort (for evening meal). In addition, Ashbury residents will be required to have ALL meals, including lunch, at the Ashbury Resort during Peak Times.
Rooms will be available from 3.00pm on your day of arrival, and must be vacated by 10.00am on your day of departure. On arrival at the resorts, please report to reception for pre-check in information. On collecting your pack you will be asked to sign a ‘Check-in Information’ form. By signing this form you accept that, should you enter the room prior to 3pm, you will incur a £25 charge. If you prefer not to sign the form you will be able to collect your room key at 3pm.
Can we arrive after this time?
If you expect to arrive after 10.00pm on the first day of your stay please let the hotel know so that we can make arrangements for you to collect your keys. The main gates are closed after midnight. There is a call point adjacent to the gates for you to contact the night porter and gain access to the hotel. If you arrive after the dining room has closed (8.45pm), we can arrange for refreshments to be prepared for your arrival, providing you let us know in advance.
You must check-in by noon the following morning or let us know in advance if you are going to arrive after this time otherwise we reserve the right to treat your booking as cancelled (standard cancellation charges will apply)
We are pleased to announce that our activity booking platform is now up and running! All guests will be able to prebook our resort activities and facilities prior to arrival, helping you plan your stay before you arrive. The lead booker of your group will receive a notification to download our app, or use our desktop booking platform 2 weeks before arrival. (Access is by email invitation only). Simply browse through the activities available, confirm your activity choices & pay any applicable charges.
To book golf tee off times please call our Pro-Shop on 01837 55742 or to book Spa treatments please call 01837 657707.
You can use all the facilities at both resorts. We offer minibus transport between the two sites, this needs to be booked at reception and is subject to availability.
We adopt a relaxed attitude to dress code, however smart/casual wear (no sports shorts/vests) is expected after 6.00pm in the dining rooms.
We have a number of cots and high chairs available but not all our rooms are suitable for cots so please advise us when making your booking. Cots may be standard or travel cots. Sheets and blankets are NOT provided, or available, with our cots – you will need to bring your own with you.
Please read our Disability & Mobility Information for full details
Wi-Fi is available across the majority of public areas and bedrooms at both resorts. This service is offered free of charge (sign-in required).
We have ample parking at the resorts and this is usually allocated on a first come-first served basis. Parking is not guaranteed and does not form part of your reservation. If you are part of a larger party and are travelling by coach or mini-bus, let us know prior to your arrival so that we can allocate space for you. While we provide free parking, vehicles are parked entirely at the owner’s risk and we accept no liability for loss or damage to vehicles that are parked on company property. There is no charge for parking on the resorts.
Charging bays are available at both resorts. Tokens can be purchased from reception. Residents: £4.50 per hour (max 8 hours). Non-residents £6.00 per hour (max 2 hours). Please note: A maximum output of 7kw/h is available over this period. We politely ask that you vacate the charging bay once your session has finished.
The company does not take responsibility for valuables left in accommodation or in vehicles during your stay. For your convenience safes are available in all bedrooms for a £10 returnable deposit and we have suitcase lockers available for you to use prior to check-in and after check-out.
You must notify us within 24 hours of departure of any loss of personal possessions. Any items found will be retained for a period of three months. If they are not claimed within this period, they will be disposed of at our discretion. As a company, we do not take responsibility for personal belongings left in your accommodation. Charges apply to return lost items.
In line with government legislation smoking is prohibited in all our accommodation and public areas. Please note that provisions have been made, wherever possible, to provide external shelters to accommodate those who wish to smoke. Please note that we prohibit the use of e-cigarettes in all accommodation and all internal areas of the hotels.
All golfers are entitled to play 18 holes of long course golf on their arrival day (PM round only) and 18 holes on their departure day (AM round only). 27 holes of long course golf are available on all other days. We advise all those wishing to play golf to book tee times in advance.
To help us manage demand during our busiest times, we have implemented a charge per person, per tee-time at selected times, to be applicable during our peak golf season. Outside of these times you are welcome to reserve your tee-times free of charge. For a full breakdown of charges please click here.
Our experienced staff will work out a golf package for you, so that you enjoy as many of the courses as possible during your stay. To ensure we balance the courses we may not be able to offer multiple rounds on any one particular course. We reserve the right to pair up single and 2-ball pairings.
Golf is available every day throughout the year. During our Autumn to Spring months, we reserve the right to implement alternative Winter Courses.
Additional long course golf may be available for a supplement (to be paid at the time of booking). For more information contact the golf shop directly on 01837 55742.
Please see Buggy & Trolley Hire for latest buggy prices
Any Comments?
If you have any comments or complaints during your stay please speak to reception immediately. In most cases, our team will be able to help you on the spot so that you can enjoy the rest of your holiday.
Where this is not the case, please make sure that you record the details with the Duty Manager and write to our Customer Service Manager no later than 7 days after the end of your holiday. Please forward your complaint in writing to: Customer Service Manager, The Manor House Hotel, Fowley Cross, Okehampton, Devon EX20 4NA.
Please note that we cannot act on any complaint that has not been brought to the attention of the Duty Manager at the time of the incident and is not notified in writing within 7 days of the end of your holiday.