PRE-ARRIVAL GUIDE

Everything you need before you arrive

Everything you need to plan ahead, arrive relaxed and make the most of every moment at Manor & Ashbury Resorts.

Check In

from 3pm

Check out

by 10am

Call us

01837 53053

Find Us

Fowley Cross, Okehampton Ex20 4NA

Your pre-arrival checklist

  • Check your booking confirmation

  • Tell us about room or Access needs

  • Share Dietary Requirements

  • Send group guest names

  • Pre book Golf, Spa Treatments & Activities

  • Download Activity App

  • Book your Dining arrival window ( Peak times only)

PLAN AHEAD

Plan & Pre -Book

Golf, spa treatments and selected activities are some of our most popular experiences. Booking ahead gives you the best choice and helps you start enjoying your break from the moment you arrive.

Golf at the Ashbury Resort

GOLF

Tee times & buggies

Book your tee times as soon as your stay is confirmed. Golf buggies can be pre-booked and paid for from 10 weeks before arrival, with 10% off.

To book Call 01837 55742

Spa treatments at Manor and Ashbury Resorts

SPA

Spa Treatment

Spa treatments can be booked as soon as your stay is confirmed. Booking early gives you the best choice of treatments and appointment times.

Spa treatments at Manor and Ashbury Resorts

ACTIVITIES

Activities

The lead booker will receive an email invitation two weeks before arrival. Use the Activity App to add your guests and start planning available activities and facilities.

GETTING HERE

Travel & Arrival

Find everything you need for a smooth journey, from directions and station transfers to what happens when you arrive.

Getting here

The Manor Resort
Fowley Cross
Okehampton, Devon
EX20 4NA

what3words:
///indoors.pioneered.perused

The Ashbury Resort
Fowley Cross
Okehampton, Devon
EX20 4NL

what3words:
///subway.mush.ship

Travelling by train? We offer a free minibus service between Okehampton Station and both resorts. Please book at least seven days before arrival by emailing

Your Arrival Day

  • Reception & Welcome Pack
    Make your way to Reception, where you’ll receive a Welcome Pack for each room containing guest information and ID cards.

  • Start enjoying the resorts
    You’re welcome to begin using the activities and facilities straight away, and you can join us for a buffet lunch.

  • Your room will be ready from 3pm
    Please wait until 3pm before entering your room so our housekeeping team has time to complete its preparations.

Arrival and departure-day lunch: £15 per adult and £8 per child under 11.

ALWAYS IMPROVING

Exciting Things are Comimg

We’re always finding new ways to make your time with us even better. Here you can see the thoughtful updates planned across both resorts and exactly what they may mean for your stay.

Your break still comes first

Most facilities remain open as usual. Whenever planned work affects a facility, we’ll clearly show the dates, what will be unavailable and any alternative arrangements.

Date

Manor / Ashbury / Both resorts

Facility being improved

a short, positive explanation of what is being improved.

Planned Improvements

What this means for your stay

We’re refreshing X to make it even better for future stays. It will be unavailable from X to X. During this time, guests can continue to enjoy X.

During your stay

The Manor

Guests are welcome to enjoy lunch at either resort. At busier times, tables operate on a first-come basis. You’re welcome to relax in the lounge and we’ll let you know when a table becomes available.

The Ashbury

Tables are allocated for breakfast and evening meals. Guests can usually enjoy lunch at either resort, although during peak periods Ashbury residents may be asked to have all meals at The Ashbury.

Stays of six nights or fewer

Rooms are not serviced during shorter stays. Bedroom refreshments and clean towels are available from Reception. Please leave used towels in the provided bags outside your room.

Stays of seven nights or more

Your room will be serviced once during your stay. Refreshments and clean towels are available from Reception on other days whenever required.

  • Cash is accepted in most areas, except the Craft Centre. Contactless payment is preferred where possible.
  • There are no cash machines at either resort. The nearest is at Sourton Cross Services.
  • Cash deposits may be required when borrowing equipment.
  • On arrival day, items can be charged to your room after 3pm.
  • On departure day, purchases must be paid for by card rather than charged to your room.
  • Please vacate your room by 10am and settle any outstanding room balance before leaving.

Drinks can be ordered and collected directly from the bar. Contactless payment is preferred, or you can charge drinks to your room when your room account is available.

During evening dining service, wine waiters will be available to take orders in the restaurant.

Food and drink enjoyed at the resorts must be purchased on site.

Frequently Asked Questions

For the convenience of other guests, pets are not allowed at either resort (with the exception of guide dogs, hearing dogs and assistance dogs). Please advise us before you book. Any guest found to have brought a pet with them will be asked to remove them from the premises immediately, at their own cost.

We provide towels and bed linen in all our accommodation. Swimming towels are available from reception/spa reception for a £2 hire charge and £5 deposit.

You can hire a selection of rackets/balls from reception for a returnable deposit. Hire charges apply for some equipment – please check individual sports pages.

All our rooms are en-suite with bath or shower, TV, tea/coffee facilities and hair dryer. All bedrooms also have access to free Wi-Fi.

The rooms do not have ironing facilities however you can hire an iron and board from reception for a £10 deposit.

All breaks are on a Full Board basis, meaning that all meals are included from check-in to check-out.

  • Evening meal on arrival day
  • Breakfast, lunch and evening meal on your staying days
  • Breakfast on departure day

You are welcome to lunch on arrival and departure day, however this is charged separately. Please note that lunches pre-ordered through our online booking system are non-refundable.

All meals are served from our hot and cold buffets. High Tea for young children is available between 5.00pm and 5.15pm (this must be preordered from reception – please ask on arrival). A dedicated children’s buffet is available from 6.00pm in school holidays.

Peak periods, such as school holidays, tables will be allocated for groups of 6 or more only at the Manor Resort (for evening meal). In addition, Ashbury residents will be required to have ALL meals, including lunch, at the Ashbury Resort during Peak Times.

Rooms will be available from 3.00pm on your day of arrival, and must be vacated by 10.00am on your day of departure. On arrival at the resorts, please report to reception for pre-check in information.

Can we arrive after this time?

If you expect to arrive after 10.00pm on the first day of your stay please let the hotel know so that we can make arrangements for you to collect your keys. The main gates are closed after midnight. There is a call point adjacent to the gates for you to contact the night porter and gain access to the hotel. If you arrive after the dining room has closed (8.45pm), we can arrange for refreshments to be prepared for your arrival, providing you let us know in advance.

You must check-in by noon the following morning or let us know in advance if you are going to arrive after this time otherwise we reserve the right to treat your booking as cancelled (standard cancellation charges will apply)

We no longer provide servicing of rooms for stays less that 7 days, however please note that replenishment of bedroom refreshments and clean towels will be available from reception. Please leave any dirty towels in the bags provided outside your room. If staying for 7 days or longer, housekeeping will clean your room and change your bedding once during your stay.

We are pleased to announce that our activity booking platform is now up and running! All guests will be able to prebook our resort activities and facilities prior to arrival, helping you plan your stay before you arrive. The lead booker of your group will receive a notification to download our app, or use our desktop booking platform 2 weeks before arrival. (Access is by email invitation only). Simply browse through the activities available, confirm your activity choices & pay any applicable charges.

To book golf tee off times please call our Pro-Shop on 01837 55742 or to book Spa treatments please click here.

You can use all the facilities at both resorts. We offer minibus transport between the two sites, this needs to be booked at reception and is subject to availability.

We adopt a relaxed attitude to dress code, however smart/casual wear (no sports shorts/vests) is expected after 6.00pm in the dining rooms.

We have a number of cots and high chairs available but not all our rooms are suitable for cots so please advise us when making your booking. Cots may be standard or travel cots. Sheets and blankets are NOT provided, or available, with our cots – you will need to bring your own with you.

Please read our Disability & Mobility Information for full details

Wi-Fi is available across the majority of public areas and bedrooms at both resorts. This service is offered free of charge (sign-in required).

We have ample parking at the resorts and this is usually allocated on a first come-first served basis. Parking is not guaranteed and does not form part of your reservation. If you are part of a larger party and are travelling by coach or mini-bus, let us know prior to your arrival so that we can allocate space for you. While we provide free parking, vehicles are parked entirely at the owner’s risk and we accept no liability for loss or damage to vehicles that are parked on company property. There is no charge for parking on the resorts.

Charging bays are available at both resorts. Tokens can be purchased from reception. Residents: £4.50 per hour (max 8 hours). Non-residents £6.00 per hour (max 2 hours). Please note: A maximum output of 7kw/h is available over this period. We politely ask that you vacate the charging bay once your session has finished.

You must notify us within 24 hours of departure of any loss of personal possessions. Any items found will be retained for a period of three months. If they are not claimed within this period, they will be disposed of at our discretion. As a company, we do not take responsibility for personal belongings left in your accommodation. Charges apply to return lost items.

In line with government legislation smoking is prohibited in all our accommodation and public areas. Please note that provisions have been made, wherever possible, to provide external shelters to accommodate those who wish to smoke. Please note that we prohibit the use of e-cigarettes in all accommodation and all internal areas of the hotels.

All golfers are entitled to play 18 holes of long course golf on their arrival day (PM round only) and 18 holes on their departure day (AM round only). 27 holes of long course golf are available on all other days. We advise all those wishing to play golf to book tee times in advance.

To help us manage demand during our busiest times, we have implemented a charge per person, per tee-time at selected times, to be applicable during our peak golf season. Outside of these times you are welcome to reserve your tee-times free of charge. For a full breakdown of charges please click here.

Our experienced staff will work out a golf package for you, so that you enjoy as many of the courses as possible during your stay. To ensure we balance the courses we may not be able to offer multiple rounds on any one particular course. We reserve the right to pair up single and 2-ball pairings.

Golf is available every day throughout the year. During our Autumn to Spring months, we reserve the right to implement alternative Winter Courses.

Additional long course golf may be available for a supplement (to be paid at the time of booking). For more information contact the golf shop directly on 01837 55742.

Please see Buggy & Trolley Hire for latest buggy prices

We ask that guests do not consume their own food or drink at the Resorts. All items consumed at the Resorts must be purchased on site.

Cash will be accepted on site with the exception of the craft centre however we would ask guests to use contactless payment methods wherever possible. Please be aware that there are no longer cash withdrawal machines available at either of our Resorts. The nearest cash point is located at Sourton Cross Services.

We thank you for your time in reading this and ask that you make sure all members of your group are aware of this information.